Refund policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
14-Day Satisfaction Guarantee
You may request a return or refund within 14 days of receiving your order.
To be eligible, the item must:
- Be returned within 14 days of delivery.
- Be in its original condition, unused, and free from damage caused by misuse.
- Include all original packaging and accessories, where applicable.
Non-Returnable Items
Because our products are made to order, we cannot accept returns or offer refunds for:
- Change of mind after production has begun.
- Personalized or custom-made products.
- Items damaged due to improper use, neglect, or accidental damage.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and clear photos of the issue. We will review your claim and, if approved, provide a replacement or refund at no additional cost.
Refunds
Once we receive and inspect your returned item (if a return is required), we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
For all other approved returns, the customer is responsible for the cost of return shipping unless otherwise required by applicable law.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with your order, please contact our customer support team. We're always happy to help.